Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Last updated: September 24, 2026
Welcome to https://trueorthodox.eu. This website is owned and operated by the Sacred Monastery of St. John of the Ladder, located in Boeotia (Viotia), Greece, serving as the Administrative Center of the Diocese of Pallini and Western Europe.
By accessing our website, making a donation, subscribing to content, or purchasing our physical goods and publications, you agree to be bound by the following Terms of Service.
1. General Conditions & Eligibility
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence. We reserve the right to refuse service, restrict access, or cancel transactions to anyone, for any lawful reason, at any time.
2. Intellectual Property & Proprietary Content
- Our Proprietary Works & Member Library: All original texts, Patristic translations, theological essays, digital embroidery files, custom liturgical designs, audio/video productions, and all materials available within our member’s library or sold in our store are the exclusive intellectual property of the Sacred Monastery of St. John of the Ladder and the Diocese of Pallini and Western Europe. These works may not be duplicated, sold, redistributed, mirrored behind other paywalls, or exploited for commercial purposes without our prior written authorization.
- Third-Party & Contributed Media: Certain photographs, historical documents, or media appearing on the public areas of our site have been contributed by third parties, shared with our brotherhood for pastoral reporting, or sourced from public-domain and historical ecclesiastical archives. These materials remain the intellectual property of their respective copyright holders.
- Copyright Inquiries: If you are a copyright owner and believe any media has been reproduced on public areas of this site without proper attribution or permission, please contact us directly at [email protected] so we can review and promptly adjust or remove the material.
3. Physical Handcrafted Goods & Pricing
Because our liturgical items (including incense, antimensia, appliques, vestments, and related sacred goods) are handcrafted by our brotherhood and monastic workshops, natural variations in color, cut, fragrance, and finish are to be expected.
- Pricing: Prices for all physical items and publications are subject to change without notice. We reserve the right at any time to modify or discontinue any product without liability.
- Pricing Errors: In the event of a typographical or administrative pricing error in our online store, we reserve the right to cancel or refuse any orders placed for the incorrectly priced item, even if confirmed and paid for. In such cases, a full refund for the item will be issued immediately.
4. Donations & Voluntary Offerings
Voluntary financial offerings submitted through our store (such as the Essential Support for the Brotherhood fund) directly sustain the daily living expenses of the brotherhood, the administrative operations of the Diocese, and the maintenance of the Sacred Cathedral of St. Paraskevi.
- Finality of Offerings: All donations and voluntary offerings are final and strictly non-refundable.
- Transaction Fees: Payment processing fees charged by third-party merchant gateways (such as PayPal) are incurred immediately at checkout and are non-recoverable. Donors are solely responsible for reviewing their selected donation tier carefully prior to confirming payment.
5. Digital Access & User Accounts
If you create an account or subscribe to member-accessible areas of the website, you are responsible for maintaining the confidentiality of your login credentials and password. Account access is personal and non-transferable. You agree to accept full responsibility for all activities that occur under your user account.
6. Shipping, Customs, and International Deliveries
Physical purchases are dispatched from our monastic facilities in Greece via standard postal networks (such as the Hellenic Post / ELTA) or designated commercial couriers.
- Carrier Responsibility: Once a package is handed over to the postal carrier, delivery times, tracking updates, and transit operations are managed by third-party shipping carriers and the destination country’s local postal service.
- Customs, Duties & Taxes: For orders shipped outside the European Union, the recipient is solely responsible for any import duties, tariffs, customs fees, or local taxes assessed by destination border authorities.
7. Governing Law
These Terms of Service and any separate agreements whereby we provide you with handcrafted goods, publications, or digital services shall be governed by and construed in accordance with the laws of Greece and the applicable regulations of the European Union.
8. Changes to Terms of Service
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes.
9. Contact Information
Questions regarding these Terms of Service should be directed to our operations team at: [email protected].
